advertising, Uncategorized

Advertising. The wisdom of taxi drivers.


“All the stories I’ll ever need are right here on Main Street.”  Robert Cormier

Many years ago, I was in New York for the first time. I was in a yellow cab I had seen in a hundred movies. It was like cinematic deja vu. From the journey, I remember two things. The first thing was that the suspension of yellow cabs in New York often make you feel like you are driving in a large swimming pool. The second thing I remember was the answer the cab driver gave me to my first question.

I was a little overwhelmed. We had driven for a while from JFK International Airport and the first time you arrive in New York there is a lot to take in. The skyscrapers, the poverty, the wealth and the unmissable perfume of potential.

My cab driver was an older Jamaican gentleman and he was listening to talk radio. The discussion on the radio was about wearing a weave and if that made you a fake. It was just one more detail I strangely still remember.

I leaned forward and asked him this question. What is the difference between New York and Los Angeles? He looked into the mirror and instantly responded.

New York is theatre. L.A is T.V. Yes, sir.

The perfection and simplicity of the answer hit me between the eyes. 20 years later, I still think it might be one of the best answers I have ever heard.

Since that day, I have always had conversations with taxi drivers. Recently, I was in San Francisco and I wasn’t disappointed. The first guy, Ahmed, told me what it was like to be a Muslim in America right now. How people are frightened of him and how he sometimes pretends to be Mexican. The second was a Nigerian man who you can see in the photo above. He told me about moving to America in 1979 and how there was a large Nigerian community in of all places Dallas. When I asked why, he said because there was a direct flight from Lagos to Dallas. It was the first city you reached, so people stayed there.

I mention these stories because in each one there are fragments and details that make them interesting, specific and very human.

Interesting. Specific. Human.

I think about these words a lot at the moment. There are many articles and discussions about data, personalisation and process at the moment. We use the word insight in just about every presentation we ever make. We talk about storytelling and its importance.

A lot of words. A lot of questions.

My feeling is that instead of all this making the work more interesting and specific, it is making it more generic.

Now, it would seem other things are more important than quality right now. Cost and the ability to make a lot of stuff very quickly. Fair enough. But I can’t help but wonder. Where does this go? Let’s fast forward as an industry 5 years into the future.

We make content cheaper; we make more of it and we put it everywhere. This very process will make what is made more generic and boring. Mark my words. There will be a sameness that will grow into an epidemic. What will be made will become less and less memorable. We are talking about a lot of work that nobody will notice despite all the measurement saying otherwise. It will also not sell anything to anybody. And when that happens, there will be three questions that will have to be answered. Firstly, is making thousands of things of average quality really the answer? Secondly, does memorability and distinctiveness matter anymore? Thirdly, if it does, what can be done to fix the situation?

It will be interesting to see what the answers will be. Things are pretty uncertain in this industry right now but if there is one thing I do know it is that clients never just want parity with competitors.

So, the first lever that can be pulled makes something cheaper. The second will make more of it. The question is what happens when everybody can pull these levers? The answer is you have to change the game. And creativity, is always the answer to that question. You only have to look at history to see this seemingly new paradigm has happened over and over.

Be distinctive. Be interesting. Be noticed. Have something to say. And say it well. Those things don’t change.

A memorable Rastafarian taxi driver I will never forget taught me that 20 years ago.







advertising, Uncategorized

Perhaps a little more Roger Moore?


“Some are blessed with musical ability, others with good looks. Myself, I was blessed with modesty.”

Roger Moore 

Ok, so this one isn’t really about advertising. Let me explain.

I had been thinking a lot about inspiration lately. What it can do. Where it can take you. And the fact that these moments last and linger. Sometimes, for a lifetime.

So, I was all set to write about the topic when Sir Roger Moore died. This changed things for me. He had had been a big part of my childhood. My brain got a bit frazzled. I couldn’t write anything for a bit. James Bond had given me writer’s block. I was in an unending loop of Live and Let Die followed by Octopussy. And every time I began to write, boom, 007 in the house. I know it’s very weird. So, I must write this down to get Roger Moore out of my head. Also, I am not sleeping well. So, think of reading this as a favour to me or a bizarre form of online therapy.

When I was about ten I used to walk to the movies every Saturday. I can remember ambling along trying to imagine what the film was going to be like. We lived in a small suburb in Cape Town called Kenilworth. It was about as far from the magic of Hollywood or Pinewood Studios as you could get. And that, was what made those films so magical every Saturday. Westerns, comedies and action movies all blurred into the perfect Saturday. However, there was one film that always stood out. A James Bond film. We waited for those and acted them out for weeks afterwards. I can vividly remember seeing Moonraker for the first time. I remember thinking I want more of those stories. It made me think of doing impossible things.

A couple of decades later, I had the amazingly surreal opportunity to shake Sir Roger Moore’s hand at the annual La Colombe d’Or lunch in Cannes. I had seen him there a year or so before but was too shy to walk up to him. When I did, I instantly turned into my 10-year-old self. All I could muster was the word, thanks. I was trying to say thanks for the movies but all that came out was, thanks. Fuck. He simply said, you are welcome. I went to the bathroom mortified and stared with a self-loathing intensity at a real Picasso while feeling like a real, bloody idiot. I still cringe writing this.

What I had wanted to say was thanks for the inspiration. Thanks for showing a kid that dreams can be made. Thanks for making me think stuff was possible. Thanks, for making me imagine.

Oh well, at least I got to say thanks.

Thanks for giving me that I can do anything feeling Sir Roger.

Goodbye Mr Bond.

advertising, Uncategorized

Judging D&AD. The Hustle and Strive.


“First comes the sweat. Then comes the beauty if you’re lucky and have said your prayers.”

George Balanchine

Where do you find inspiration?

As it happens, I found it on a windswept balcony overlooking Shoreditch.

It is a part of London that is made of grit and questionable glamour. A suburb that has urban decay and optimistic baristas in equal measure. And, with their neat haircuts and even neater tattoos they will eventually win the day. One cup at a time. It is a home for the homeless and the hopeful. I was watching the sad, daily pilgrimage of hundreds of commuters with their arms folded against the biting wind walking straight past cheerful and hopelessly ineffective graffiti.


London is a place of contradictions. It is a place of endless, beautiful layers. Just put your fucking graffiti over the graffiti from yesterday. One voice over the next. It is a hard place where you have to push, scramble and fight to be heard. It is a place where you can never give up. It is a dance where you have to hustle and strive.

I was here to judge D&AD.

Mostly however, I wanted some inspiration. Whatever that is. Inspiration. Where does it come from and where does it go?

D&AD is many things. Like London, it also has its contradictions and layers.

From the older creatives in fetching scarves who love the sound of their own voice to the younger uncertain creatives who don’t quite know what their voice is yet. Last year’s winners, looking at next year’s winners, standing next to this year’s winners. Ideas so great you are jealous for days and the average ideas that start to make you feel mildly smug.

More than all these contradictions and layers though, like London, D&AD has the highest standards. And that simple fact, gives it value. The value of something rare and illusive. The value of something you should never just automatically expect.

Let me explain. I think I judged well over 700 entries. From that, there were 6 Graphite Pencils. That is less than 1 per cent. From that, there were 2 Yellow Pencils. That is way less then 1 per cent. I would call that rare. There were only 5 Black Pencils awarded from 26000 entries. That is exactly 0.0192307692308 per cent of all the entries to receive a Black Pencil. I would say that is beyond rare. Closer to impossible.

There are some things that can only be learnt when something is very difficult. You know that if you’re going to succeed in this arena you have to give it your all. You know you might fail or screw up because that path is very narrow. But, you also don’t want to be anywhere else. You want to know how good you are or could be. You want to test yourself. You want to find out what you are made of.

Inspiration doesn’t always come from a beautiful piece of music or sunlight dancing on the horizon. Sometimes, it comes from struggle. It comes from the hustle of trying. It comes from putting everything on the line. When I was standing on that freezing balcony I could see it on the walls and street corners of the unending story called London.

With every fibre of its being London shouts, get in the game son, you are alive, show us what you can do.

And for a few days a year at D&AD, we get the chance to accept that challenge. We get to fight to be heard. We get to hustle and put it all on the line. We get to take our shot at the title. We remember why we love this business. We get hungry again. And, we suddenly find inspiration was there the whole time.

Thank you D&AD for making it so bloody hard.


advertising, Uncategorized

The Kool-Aid is strong with this one.


All you need in this life is ignorance and confidence, and then success is sure.

Mark Twain

It would seem I was beaten to writing about the new Pepsi commercial by about 6 million people. Perhaps that is a good thing. It gave me time to think and look at what everybody has been saying over the last 72 hours. Although for those involved with this commercial it has probably felt far longer.

Now, just about every angle on what is wrong with this commercial has been covered on blogs around the world. There has been much schadenfreude about the fact that it was done by an in-house agency. The narrative is that because it was done in-house there was a lack of perspective. Now, judging by the press release everybody thought they were onto a winner. Nobody internally thought it was offensive.  So, perhaps there is some truth to that. It would seem to me that very few difficult conversations about the concept were had. The Kool-aid had been drunk. Could this have happened in a good, creative advertising agency? Probably. But, the chances would have been far less because the creative voice would have been far stronger. And it would have been far stronger because creatives would have had an issue with the idea and most importantly the context. There would have been push back. However, getting to a commercial like this is far easier than you would think.

I have been in situations like this where an alternative perspective gets squashed because the big boys in the room have decided. I have also experienced meetings where some have believed their product by its sheer magnificent existence will change the world. That kind of environment creates nodding and squashes nuance and subtlety. Two qualities that might have saved this commercial.

But even still, on paper this commercial would have had a lot going for it. They had a big budget. Tick. They had loads of data about their audience. Tick.  They could have the highest production values. Tick. A celebrity and a great track. Tick. So they have a great ad right?


Like I said the commercial had a lot going for it but there are two things it didn’t have. Friction and an idea. This commercial is what keeps us Creative Directors up at night. It’s what gives us nightmares so terrifying we go on to develop an addiction to sleeping tablets just so the bad dreams go away. For a while.

Let me explain.

Firstly friction. Every Creative Director looking at this will know there were no small battles. And if there were, the creatives didn’t win any. Great commercials happen because of many discussions and decisions. The conversation probably went like this. Do we need a celebrity? Yes. Should we really go anywhere near protesting? Yes. Do we really need to start with the Cello player on the roof? Yes. Do we really need a Cello player? Yes. Does he really have to have a massive Pepsi blue Cello case? Yes. Is it weird that there is a fashion shoot right next to a massive protest? No. I could go on.

Yep. You can feel this baby was locked and loaded. They were working to a formula. A series of modern cliches which seem strangely dated. The consequence is there is no humanity or authenticity which ultimately means no connection. Instead of capturing the zeitgeist it gives us a parody of it.

Having friction however is only useful if you have an idea. And fundamentally, there isn’t one anywhere near the blast zone of this commercial.

I think this is what angers the creative community more than anything. For the last couple of years creativity has become this strange thing at the end of the line. Something we will do after all the important stuff. There is also the erroneous and financially driven belief that anybody can do it. We will just get some ideas from the idea factory, right?

I have often said these days the industry thinks the picture frame is more important than the picture. This ad is a perfect example of that.

Creativity, craft but most importantly concept have not been given the respect they deserve.

What this ad proves is that you can have all the money, the data and the insight, even the audience and still make a bad ad.

The simple reason for that is many arrogantly think they just need the ingredients to do it all.

The Pepsi ad proves you may also need a chef.

And, probably one who doesn’t work in your restaurant.

advertising, Uncategorized

Advertising. The postcard is never the place.


“Experience is simply the name we give our mistakes.” Oscar Wilde

“Maybe that’s what life is….a wink of the eye and winking stars.” Jack Kerouac

I had been walking with my new friend Alexander Kalchev through Chinatown in San Francisco. I had visited these streets before in my head.

As a young man I used to read Kerouac on the Greyhound bus between Durban and Johannesburg in South Africa trying to make being broke a romantic pursuit. Today, I was visiting Beatnik Central.  We stumbled onto the City Lights Bookstore where Jack Kerouac, Allen Ginsberg and all the others had spent a lot of time.


It is a strange feeling when you see something for real that’s been in your head for years. There are little gems you find in reality. Hidden details that fill in gaps or give you new insight into the stories you have read. Direct experience. There was a time where we got our inspiration from going out there and finding stories, ideas and things. Today, of course those things come to us. They are piped in. The information comes to us on a screen but I am not sure the experience does. And the reason that is important is that information needs experience to become a story. Experience interprets information. Experience transforms information.

We walked down the road and we found the American Zoetrope Building. The Godfather and Apocalypse Now were edited there.

I looked at the building with it’s bright green facade created by time. I saw a younger George Lucas drinking coffee on the street and Francis Ford Coppola with a half smoked cigar in his mouth looking out of one of the windows with a very harassed editor behind him drowning in the pieces of Apocalypse Now still to be edited. The place and the building had given me a feeling. A feeling I would not have had if I had just Googled the address. A feeling and a story that information alone would not have supplied. The direct experience of things it would seem has a strange side-effect. Inspiration.
 Inspiration was something I had experienced the day before. Keith Reinhard is Chairman Emeritus of DDB and has been in advertising for six decades. Let’s just say he has forgotten stuff you will never know. He had been kind enough to come and speak to a few of us about advertising and his journey through it. There was a joy in his stories and I found his talk really inspirational. And, I believe I felt the way I did because I was in the same room as him. If I had watched him on a screen I would not have experienced his gentle warmth, intelligence and sense of humour. I got a sense of him as a person and that made what he said better.
Inspiration and direct experience of life are vital ingredients for creativity. We need both to do anything interesting. Advertising is taking these qualities for granted. Without them, you will reach the sea of sameness very quickly.
Fortunately, over a two day period I was given two very large doses to point me in the right direction. First from a great man who had better stories than me. Second from a great place that had better stories than me. And now, their stories have become my story.
The lesson I learnt from San Francisco and Keith Reinhard is that being there is everything. It is how inspiration happens. That’s how stories begin. The postcard is never the place.
It’s a lesson our business should never forget.

Advertising. We need to leave the gardens of Versailles.


“I know where there is more wisdom than is found in Napoleon, Voltaire, or all the ministers present and to come – in public opinion.”
Charles Maurice de Talleyrand. French Foreign Minister.
Talleyrand is a fascinating character. Depending on how you look at him he was a womaniser, liar and utterly immoral or he cared far more about France than the people he served. One thing you can say about him was that he was a survivor. Here was a man who managed to survive and thrive  through the reigns of Louis the XIV, Napoleon and the madness of the French Revolution.
He did this by being incredibly shrewd, a master of diplomacy and knowing what people were saying on the streets. While the Sun King and his court were entertaining each other in the insular gardens of Versailles, Talleyrand was listening to the streets. This fact certainly would have helped in him escaping to England days before the efficiency of the guillotine became more popular than sliced baguette.
This might seem like a non sequitur but stay with me. Last year, I was invited to enter my agencies work into thirty award shows. Thirty. That is over two a month. Think about that for a second. Should creativity be a numbers game?
I think creativity is far more important than awards. Dave Trott speaks about advertising people doing ads for other advertising people. Thirty shows a year I think proves this.
Now, I am not here to bash awards. I have tried just as hard as the next man or woman to win them. They have helped me in my career. They have helped me get noticed and often pushed me forward. And there are some that mean a lot to me. So, you could level the accusation I am being a hypocrite for writing this now. I’ll take that on the chin.  However, when you start to find it hard to remember what won last year because there were so many, there is an issue.
If you think I am being ridiculous name what won the Grand Prix in either film, outdoor or digital in any of the main ad shows last year? And, if you can miraculously do that, try the year before.
Rarity creates value. Abundance in our world creates endless publicity. So much publicity. But how much substance or memorability?
It feels like we are inside a walled shiny garden entertaining each other. This is making awards have less value, not more. If everybody is a multi-award winning creative, then nobody is a multi-award winning creative. Perhaps awards should stop being a numbers game and become a creative game again. If the industry asked creatives, and perhaps it should, what awards they truly value there would only be a handful. Certainly not 30 shows a year. So, ask yourself, why are there so many? Who really benefits?
I think it was Mr Trott who said we are talking about ourselves to ourselves. I couldn’t agree more.
We need to walk out of this endless garden and find a new one. Ridiculously, as an industry, we need to remember what we do is not for us.
It’s for the consumer.
advertising, Uncategorized

Has advertising lost its sense of humour?


“When humour goes, there goes civilisation.”

Erma Bombeck

There is a saying in Hollywood that comedies never win at the Oscars. It would seem the stats back it up. Guess how long it has been since a comedy won best picture at the Oscars? 40 years. Annie Hall won in 1977 and that was the very last time. In total, comedies have only ever won Best Picture 6 times in 88 years.

It’s a very strange fact. It’s almost like we cannot reward or acknowledge humour. It’s as if it is not a deep enough emotion to be rewarded. We need tears, angst or deep meaning to say a film is truly great. It has to be worthy of our praise. The problem with worthy however is that it is a very serious business

The truth is to make something funny is one of the hardest things you can do. And if you are honest about the films you love or the Youtube clips you show to your mates, comedy wins every time.

As I read all these stats about the Oscars I started to think about if this is true for advertising. Are we any different? How often does funny win best in show these days? And, I stress these days. Innovative, sure. Helping the planet or others, check. A story that makes you feel deeply, that’s a yes. Something that makes you laugh your ass off, not so much. So, does advertising still have a sense of humour?

One of advertisings greatest weapons was the ability to make people laugh. We shouldn’t underestimate or throw away its power.

While I was thinking about this I stumbled on a brilliant SNL skit that perfectly explains where advertising is at right now and the problems we are creating. And, it uses humour to do it.

Do yourself a favour and watch it. It’s worth 4 minutes of your time.

If you are in the USA you can watch it here.

Or, if you are not in the USA it apparently exists on Search for ‘pitch meeting.’

What this fantastic skit highlights is the real danger for advertising right now. Everybody is jumping on a cause. Should every brand have a deep purpose or meaning? If you are a corn chip called Cheetohs like the one in the SNL skit, should you really be trying to save the world?

Now, having said that, I think there are some brands that have walked the talk and have used this type of advertising or way of behaving to great effect. What you will normally find though is there is some sort of natural fit and it makes sense for the brand. These brands normally back up what they say. And, most importantly because of this the consumer doesn’t think it is all just bullshit and puffery.

However, without mentioning names, look at the Super Bowl work from this year and you will see many brands jumping on very generic trends that really have nothing to do with their brand or past behaviour. Somebody told them that people care about these issues and they just smashed their brand into a cause or purpose with very little truth, humour, charm or most importantly relevance. This is advertising’s version of alternative facts.

It’s like meeting somebody at a dinner party who just keeps saying I am a good person, I care about the world, love me. I am a good person, I care about the world, love me. I am a good person…it’s pretty weird right. A little intense. You would move to another part of the table desperately looking for someone who has a good story that will make you smile.

For me the lesson is simple. A trend is not an idea. Information is not a story. And sometimes, you don’t have to be worthy, or save the world.

Just make me laugh.