Creativity. Bill Withers vs Joe Exotic.

BEVERLY HILLS, CA – FEBRUARY 8: Singer and songwriter Bill Withers poses for a portrait on February 8, 1974 in Beverly Hills, California. (Photo by Ed Caraeff/Getty Images)

“Legacy is not leaving something for people. It’s leaving something in people.” – Peter Strople

It is always going to be a strange week when Tiger King appears and Bill Withers disappears.

If we put the global pandemic to one side (now there are words I never thought I would write) I felt the universe was sending us all a message. Also, I am in lockdown. I need to write about something different to stay reasonably sane.

Let’s start with Joe Exotic. If you haven’t watched Tiger King on Netflix do yourself a favour, watch it. It really does defy explanation. Here we have a human car crash who would do anything and I mean anything to be famous. Whether he was a close facsimile of a country and western star, a sequinned zoo keeper or a vastly unsuitable nominee to be President of the United States, he just wanted fame. In fact, if he had any talent it was constantly spotting an opportunity to be famous. I would say this quote sums him up perfectly.

“People don’t come to see the tigers, they come to see me.” – Joe Exotic

And the sadness in all this was you recognise that old story you have seen a thousand times. Somebody thinking that fame is a substitute for love. Our obsession with it all is because even though it is a crazy, warped, insane mirror, it is a mirror where we recognise our darker selves. We say he is crazy and don’t understand him. But we sort of do. And maybe, we even like him a little for his brutal, honest, relentless ambition.

It reminded me of a conversation I had with a friend. It was about his teenage daughter. His daughter had told him she wanted to study drama after school. He asked her if it was because she wanted to be an actress. She replied, no, I just want to be famous. This is the mantra of Joe Exotic. You don’t need talent you just need to be famous and everything will be fine. This has become our culture. Strangely, that all changed with the pandemic. All of a sudden what your talent is has become way more important than your fame. What you can do is how you are judged.

Which brings me nicely to Bill Withers. This is a man who was born in a small coal mining town called Slab Fork in West Virginia in 1938. I think the name alone tells you the odds he faced. Dirt poor and born with a stutter his father died when he was just 13 years old. He joined the navy when he was just 17 and served for 9 years and this is where his interest in writing songs began. He would go on to write some of the greatest songs ever written. ‘Ain’t No Sunshine’, ‘Lovely Day’, ‘Lean On Me’ and ‘Just The Two Of Us’ just to name a few. And then, in 1985 at the age of 47 he refused to re-sign a record label deal. He had become disillusioned with record executives that he termed ‘blaxperts’ who kept telling him how he should sing and what he should do. He never sang or performed again. He ended his career on his terms and walked away.

I read an article the other day where somebody was quoted as saying that she didn’t know who Bill Withers was but she knew all his songs. And that says it all doesn’t it? We will remember Joe Exotic for a while. Maybe 6 months or a year. And then he will be gone. But, almost 50 years later, we still remember ‘Ain’t No Sunshine’ from a man who made himself disappear 35 years ago. A man who didn’t need fame but had talent.

Perhaps, that’s difference. Fame is about what you need and take. Talent is about what you give to others. Fame is about what others said. Talent is about what you did. One should follow the other. But, humans like short cuts don’t they?

What I do know is which one lasts.

Thanks for the songs Bill.

Creativity. The answer to every question on TV.

Photo by Burak K on

“Everybody has a plan until they get punched in the mouth.”

Mike Tyson

Day 10. I am in lockdown and I have been eating a shit load of Pringles and watching a fair amount of television. As I watched, I noticed this weird phenomenon. Whenever an expert was interviewed about face masks, or how to make more ventilators, keep social distancing and all the other questions that get asked repeatedly every single fucking day, there would be a moment in the interview. The moment was when they were asked what should be done to make things better.

Invariably, almost none of them had an actual answer. You know what they all said? Ready for the phrase?

We need to get creative.

Do me a favour. After reading this, go and watch CNN for an hour. Now, every time an expert uses the word ‘creative’ in an interview about COVID-19, have a Pringle. You are about to get very fat.

These are experts in all sorts of different fields with years of experience and degrees coming out of their ears. Yet, they all keep saying the same thing when pushed for an answer. We just need some creativity.

A week ago, I wrote a blog about how creativity keeps us human in the middle of this tragedy. I wrote about the human spirit. I said creativity is about defiance. It is about fun in the face of adversity. An Italian man singing opera for no reason on his balcony creates joy and makes life worth living in the most difficult of circumstances. Creativity can make something out of nothing.

Think about that for a second. What else can do that?

According to the endless cavalcade of pundits on CNN, nothing.

What a strange thing creativity is.

On the one hand, creativity is all that extra stuff. Singing from the balcony and making puppet shows out of old socks. It’s all about smiling and fun. It’s not serious. It just adds a bit of sunlight to our monochromatic lives.

On the other hand, it is the last thing you turn to in the most dire of situations. Like, you know, when there is a global pandemic. When you have run out of all your answers, you turn to creativity. Why?

Because, creativity can change the rules. It is real magic. It is alchemy that works.

We seem to only see creativity through two prisms. The first is when you have nothing to lose. There is no risk. It is just a bit of fun that makes life worth living. The second is when there is so much to lose you have no choice. It is your last chance saloon. It becomes a serious business that saves the living, so they can have a life. A paradox where something that is frivolous is also momentous.

We make creativity only an option when there is no risk or too much risk to bare. I think the world needs creativity far more often than that. It can do so much more than we think it can. Creativity can make something out of nothing. It can solve impossible problems. Something with that kind of power shouldn’t be our last resort. It should be our first option.

And don’t just take my word for it. Listen to those experts on TV.

To be human. Don't worry there's a happy ending.

We are very, very small, but we are profoundly capable of very, very big things.

Stephen Hawking

What is it to be human?

A week before the Coronavirus infected the world I was trying to answer this question in a discussion with my 16 year old son Jake. It was a discussion all about the great film Blade Runner. It covered replicants, robots and AI. The question asked was could machines ever get human rights? Could something created in a lab one day in the future be so similar to us they deserve human rights? If a machine could think and feel just like a human, would that make them human? If you take Descartes philosophical proposition, I think, therefore I am, this leads you to all sorts of difficult possibilities if machines were able to think like us. And, if your instinctual answer is no, you always end up back at that very difficult question.

What is it to be human?

I am sure you all have answers of a kind. I find myself moving very quickly away from logic. Being human for me is a weird mish-mash of feelings, a strange sense of being here, consciousness, kindness, defiance, creativity, courage, humour, mistakes and some stuff where words don’t really do the job.

A week ago this was just a fun conversation. Yet, it was a conversation that stuck in my head as the pandemic hit. I kind of knew it was a puzzle I would never solve. Perhaps, more importantly, a puzzle I don’t want to solve.

The question stayed in my head as the world watched the scary shouty news headlines on repeat. I had gone from a fantastic Thursday night where my company had won agency of the year to the next day making sure nobody was at work. It was all so fast.Within 24 hours, frightened people were trying to buy and build a wall of toilet paper to keep the virus out.

My local supermarket sans toilet paper

It was as if we were all living in our own dystopian-zombie-apocalypse Netflix series. Panic buying, dirty looks when somebody coughs in a lift and trying very hard not to touch your face or anything else. And, the waiting for something to happen. Cue ominous piano music.

So, against this strange backdrop the question popped into my head again. What is it to be human? I answered the question by saying, you will know it when you see it.

Nessun Dorma means let no-one sleep. Especially the neighbours.

An opera singer stands on his balcony and sings Nessun Dorma. Italy has been hit just about harder than any other country and this man uses his talent to show defiance. He is saying we will not be defeated. It logically makes very little sense. But as a human being I completely understand it.

Sock puppet makes world better

A person in self-isolation is bored shitless and lonely. Obviously, the answer is to make a sock puppet that eats cars. It amuses them and makes the world laugh. They used creativity to transform their situation. However, that single act also probably made thousands of people across the planet smile.

We come to you live from a Zebra crossing

And then, I found this. Nick Heath is a professional sports commentator. Obviously, right now there is very little sport to commentate on. So, he decided to commentate on real life for the hell of it.. It made me laugh out loud. I think it is brilliant. He used what he had to make a difference. He turned his talent into a gift for all of us.

Perhaps that is what being human is. The extra stuff. Doing more than necessary. Or, what isn’t necessary at all.

Maybe it’s simply not giving up. Using whatever creativity you have to be defiant. Sharing what you can. Laughing when things are shit. Staying in the fight. And, most importantly, remembering being human is not a singular pursuit.

All of these fantastic people started off by saying I will not give up. They are saying it to themselves but also to me. To every one of us. That lifts us and we keep fighting. So, we go from I will not give up to we will not give up. They are making the world a bit better by just being themselves.

What an awesome fucking super power.

However, they are also saying something else. Something, we forget way too often these days.

They answer the question of what it is to be human with a simple word.


Advertising. I hope this doesn’t go viral.

Photo by Marianna OLE on

“It is useless to attempt to reason a man out of a thing he was never reasoned into.”

Jonathan Swift

For the last 10 years, I feel like advertising has tried make an argument. The argument is one of precision.

If you have enough knowledge about the customer and you are in the right place magical things can happen. This of course is all based on data and patterns of behaviour. The word predictability comes to mind. Now, I am not here to dispute this narrative. I am sure it is often true. However, I am here to say there is another one we seem to forget. We all know it but we seem to keep forgetting it.

I am not exactly sure why. Maybe it is not fashionable or it feels a little unpredictable for certain stakeholders in the industry. Perhaps certain types of channels and kinds of work are pushed for all sorts of reasons.

My argument is that despite all this precision we really need emotion. Perhaps, we need it now more than ever to cut through the endless channels filled with shit content. To bolster my argument, let me show you a story.

This week it was reported that Corona Beer suffered a 455 million dollar loss. The obvious theory is that human beings stopped liking the enjoyable beverage because it has the same name as a deadly virus.

I guess it proves two things. The power of language and word association. And more importantly, how irrational and emotional people are. A Mexican beer is not a virus. Makes no sense. Total madness. But it does to those people. You can hear their weird thoughts. I am not drinking a beer called Corona. You know, just in case. It is a crazy way to think. Insanity. Very unfair to Corona, the beer. Yet, there it is.

I think we often forget this in our industry or perhaps some don’t like this because of the kind of work it dictates. But, the simple fact is when big emotions are at play they over ride pretty much everything. And as the story above demonstrates, this includes facts and logic.

There is almost endless evidence to support this. Yet, in my experience when the pressure is on, there is very often a large reluctance to rely on emotion to get the job done. We seem to fear emotion because of its power. It is not something we entirely trust because it has our number.

However, if this week proves anything, it is that there is strange paradox when it comes to emotion. It may be unpredictable but it is almost the only thing that can make human beings do the same things at scale very quickly. In other words, something quite unpredictable makes human beings more predictable than just about anything else.

It makes no sense, until it does.

Advertising. Lessons from the second last Blockbuster in the world.

Photo by Tim Mossholder on

“I think there is just one kind of folks. Folks.”

Harper Lee

Dargaville, a small town on the banks of the Wairoa River in the North Island of New Zealand with a population of approximately 4500 people lost the second last ‘Blockbuster’ Movie store on Earth this week. The last one is in the town of Bend, Oregon in the USA.

It would be easy to say well that’s show business. And, I suppose it is. There are plenty of businesses and industries that have disappeared without the faintest hint of romance.

However, I thought I would make an argument for Blockbusters. Just going with the flow and accepting the inevitability of the future seemed too easy. What the hell, it’s my blog. Let’s give it a go.

I felt this strange pang that this little store in a tiny town had a lesson I should try and find. I found it while reading about the store. I stumbled on this question from a journalist to the owner Chris Cucurullo. The question was how did you stay open for so long? I mean it’s 2020. We have Netflix, Amazon Prime and all the rest. You have to say that’s a pretty good run.

The last Blockbuster in New Zealand

His simple answer was the relationships and conversations he had with his customers kept the store open. His customers came to see him and chat about the films just as much as watch the films themselves.

In short, new DVD’s would come in and he would have a chat with regular customers about what the new releases were. Sounds obvious, but think about that for a moment. What modern companies do this well? Through this, Chris built relationships that have obviously lasted a long time. 26 years, in fact. Every time those customers walked into the store there would be a little bit of excitement and delight. They didn’t know what to expect. They didn’t know what would be waiting for them. The randomness is what made people go back. They didn’t know what they were going to find. It made search exciting. There was happiness when you walked in.

Today, we have an algorithm that suggests what you might like based on what you have watched before.

In essence, you find more of what you already like. And that becomes more defined over time. You become your history. But there is very little excitement about finding new things. It made me think that perhaps accuracy makes discovery boring. How do you find what you are not looking for? Will randomness have to play a bigger role in keeping things interesting?

Who hasn’t scrolled mindlessly through oceans of content and found nothing to watch? And then somebody tells you the series ‘Succession’ is amazing at work and you watch that. A human recommended it. Humans watch things, machines don’t. The simple truth is we trust other human beings because they actually care about things. What will a human being recommending a product be worth in the future? With endless amounts of content will that be how we choose what to watch tomorrow? Will other human beings be the ultimate search engines in the future?

Here is another thought. Last year, Apple shipped over 30 million watches to the world. That is almost 10 million watches more than all the Swiss watches combined. It would seem usefulness could be the new luxury? Will the terms handmade or bespoke lose their value. Or, will human hands make a product more valuable?

I keep thinking about the human factor going forward. How will it fit into the endless automated solutions of customer service? Think about how long we wait on the line to speak to a call centre. We seem to value talking to people over anything else. We want people even if they are not always the best or easiest option.

Here is a great example of this. Boeing and other companies already have pilotless planes. They would eliminate the main reason for plane crashes, pilot error, and if this idea became mainstream it would make flying way cheaper. The Swiss bank UBS did research and surveyed 8000 people asking if they would consider flying in a plane without a pilot. 83% said no. Even though it is safer and cheaper. Now, I am sure this will eventually happen purely because of cost. The view is it could save airlines $30 billion dollars. But be honest, would you still want a pilot?

How much extra would you pay to have a pilot on board? Could having actual pilots be a new type of luxury? Economy, business, first class and now, ladies and gentleman, introducing pilot class.

People have a mysterious, priceless value. It made me think about the surprise and delight those customers would have felt in little old Dargaville. One human being turned a chore into an event. An experience that customers looked forward to every week.

The human factor is a contradiction. Even though people make mistakes and often are the reason an error occurs we want them over machines. That humaness (my word) is what what we trust. You don’t like a stand-up comedian because he tells a joke accurately. You like him because you trust his humanity. The laughter comes from connecting with another human being.

Perhaps that is the lesson from the last Blockbuster in New Zealand. Yes it died. However, a video store stayed open until fucking 2020 because its owner Chris understood one thing. In the end, sadly, it is all he had and it wasn’t enough to fight the future.

What he understood was that consistency and accuracy are a service. A service that can become boring, expected and invisible. Service should just happen. It often doesn’t but it should.

However, surprise and delight are an experience. People want them. They need them. They want to connect. Humans want to feel special. They want something to talk about the next day. That is why they come back. Not because you made their life correct or accurate.

Because you gave them something they didn’t expect. Because you made their life a little bit more interesting. You made their day better.

Human beings will always be the difference, simply because we can be.

People will always be the ultimate luxury.

After 26 years the last Blockbuster in New Zealand is gone. Yet, its lesson will always remain.

Advertising. Sometimes a yacht needs a horse.

“Daring ideas are like chessmen moved forward. They may be beaten, but they may start winning a game.”

Johann Wolfgang von Goethe

In my head, I went through all the answers I thought he could give. But I was way off.

I was in a hotel room with jet lag watching an odd documentary with sub-titles. It was about building super yachts in Monaco. I wouldn’t call it riveting. However, as it got towards the end, one of the boatbuilders was asked a simple question.

What is the craziest thing you have ever been asked to build on a yacht?

Now, in my head I went through what I thought was opulent. A gym, gold plated toilets, massive bedrooms maybe a full sized movie theatre.

His answer. A stable for a thoroughbred stallion. And a riding track.

He explained that everything had been done and super yachts were a strange arms race for the rich. You had to have something the other rich guy didn’t. It was an insane idea whether horses get sea sick or not. Apparently they do. But they can’t throw up. So that sucks. And it is an idea years later I can’t forget. There is one simple reason for this. I would never have thought of it.

So, the question is how much is a stupid idea I would never ever think of worth?

I would say it could be very valuable. Invariably, any disruptive thinking starts with what many called mad or stupid ideas. All of a sudden, we launch super yachts that now come with stables standard. Horse riding holidays pop up on inaccessible unridden islands across the globe and hey presto you have the next big thing every billionaire has to do this summer. I can see it now, two billionaires racing their yachts on a reality show to some tiny Greek island to be the first to ride a horse on its miniscule beach. Crazy idea? Maybe. But not as crazy as it was 60 seconds ago.

The trick of course is to allow these ideas in the creative process. And more importantly survive. What kills these kinds of ideas? Intransigence. Thinking you know what has always worked and being unwilling to change. Fear. In many corporate structures ideas like these are killed because they can get you into trouble. There is no real space for this kind of madness to be considered in some companies. And usually they are the companies that need them the most. A single or insular perspective is also tricky. When everybody in the room has the same point of view it is very unlikely you will get anywhere new or better. And finally, bravery. The bravery to say the idea out loud and the bravery to truly listen and think about its possibilities. Many times I have been asked for disruptive thinking from people that are incapable of buying it and in their entire careers, never have. And, if they were honest didn’t really want it in the first place.

So why does this matter? The simple answer is these crazy ideas make companies grow. Especially when business models change. Which seems to be happening more and more these days. We need to make sure these ideas are able to live. Even if it’s for an extra 60 seconds. Because that can make all the difference.

Let me try and give you an example of a crazy idea that might one day be very valuable.

How do you think the band U2 makes most of its money?

In 2017, they made $54.4 million. $52.2 million was from touring. Music sales $1.1 million. Publishing $705,200. Streaming $624,500. In 2018, this number doubled from being on the road touring with the Joshua Tree tour. I am pretty sure when iTunes launched in 2001 very few in the music industry thought bands in 2019 would be making the majority of their money from touring. Would they have believed a live experience would be making way more money than the ease of downloading or streaming?

Here is another interesting stat. Fortune magazine makes 40% of its revenue from events. So that’s kind of interesting. Almost half its revenue. It would seem their business model is definitely changing. People seem to like live events and live experiences and are prepared to pay. OK, what if you applied that that to something that isn’t a live experience like television. Something that doesn’t really want it or need to change their business model. That would be disruptive. What if Netflix decided to build theatres around the world? Where plays of their shows could be put on. Maybe on Broadway. Where Game of Thrones, or whatever was cool that season, would become a live experience. A place where you could develop a loyal community out of promiscuous viewers. Could live events be the thing that creates a valuable difference between all the streaming services?


Building a stable on a yacht is a stupid idea.

A streaming service opening a theatre on Broadway is a stupid idea.

But not as stupid as it was 60 seconds ago.

Creativity. Having fun underwater.

“It’s the possibility that keeps me going, not the guarantee.”

Nicholas Sparks. The Notebook

40 million dollars is a lot of money. That is the loss Cats is expected to make. It is a re-occurring event in film. A sure fire winner that fails. In 1980, one of cinema’s biggest box-office flops, Michael Cimino’s Heaven’s Gate lost 37 million dollars which today would be equivalent to 144 million dollars. Both had fantastic directors, many smart people looking at every detail, a great script, a stellar cast and plenty of budget. Yet, they both failed. Ask yourself why?

I am sure there were meetings where somebody said we have the Academy Award winning director of The King’s Speech, Dame Judy Dench and Idris Elba, this is a guaranteed hit. But it wasn’t.

Whenever I hear the word guarantee anywhere near creativity my spidey-senses go off. Guarantee implies a fixed ending or answer that negates the most important part of creativity. Being open to other possibilities. Being able to say something is a shit idea or trying something in a different way. Being able to play. Without that special ingredient, you can have all the so called right ingredients and still create a terrible meal. Ingredients (or film stars in this case) are the beginning. What happens to those ingredients in the kitchen is where guarantees die and triumph as well as the occasional tragedy is born.

Now, with a great meal maybe 50 decisions have to be made to guarantee success. A film has thousands and thousands of decisions that have to be made. Think of the pressure. Get a few wrong and you are toast. Miss the release date and you are screwed. Think about wanting to try a few things. Think about how it feels when those things don’t work and you are running out of time. Thinking of trying to play and have fun under that kind of strain. Think about what you would do in that situation.

While I was thinking about this, my friend Jason Lonsdale sent me this clip of John Cleese talking about the secret to creativity.

John Cleese on creativity

The thing I find most striking is his comment about IQ and creative ability being unrelated. You can be an intellectual genius but creative ability happens outside of that. In other words, there is the structure, logic and process which happens in a timeous manner. However, creativity does not. It is something you access through being able to play. But playing under immense pressure is a special skill, it’s a bit like having fun underwater.

What this sets up is the great conundrum of commercial artistry. On the one hand, you have commercial imperatives, budgets and an expected outcome. Pressure. On the other hand, to reach any of these very serious goals, you have to be able to have fun and do what is counter-intuitive. Play. So, what you have is this great tension between the destination and the journey to get there. The great mistake many are making is thinking you can get to the destination without the journey. All I will say is, if you cut enough corners you end up making something smooth, dull and flat. Something that has no edges. Something nobody notices. No matter how many of them you make.

I am often asked why so many ads are shit. And by shit, people either mean boring, vanilla invisible work or something like the colour by numbers Pepsi/Kardashian ad. The simple answer is when pressure stops the creative process from unfolding, you will invariably get something average. There is also normally a large dollop of fear involved. Fear and creativity are not great friends. Or, the process becomes about closing down choices as opposed to being open to possibilities. Lastly, pressure and lack of time also robs you of one other very important lifeboat. Craft.

The day before the premiere of Cats, last minute edits were being made. Even so, you could see Dame Judy Dench’s hand and wedding ring in some of the scenes of a 100 million dollar movie. That says to me process and pressure won over quality.

There is an old line in advertising that goes, I don’t make deadlines, I make ads. It is of course rubbish. We always make deadlines. Otherwise, there is no ad. In our business, time is always the enemy. It always has been. And as the world gets faster, creatives will have less and less of it.

So, as 2020 kicks off, perhaps, we should give more respect to the ingredients we will always need to do anything great. We need to stop with the jargon. We need to stop with the bullshit that there is some other way. We need to stop pretending it doesn’t matter. Because it does.

Time. Craft. Playfulness.

With them, you can have fun underwater.

Without them, more cats will drown.

Creativity. You are never lost in Mumbai, you are just on your way.

Mumbai is not a city, it’s life.

Subhasis Das

My problems began where most problems do. Being friends with a Bulgarian Art Director. Art directors have a strange need to collect or find things. Combine this with being in Mumbai and the unique Bulgarian trait of finding danger where there is none and what you have is an interesting afternoon. Alexander Kalchev my friend and colleague had decided to find a Bollywood poster store in a street called Mutton street. Even though we bought posters I am still not 100% sure this street exists. The chaos of that afternoon made me feel like we found a secret portal and we visited Mumbai’s answer to Hogwarts.

There were warning signs early on. For example this is a picture of our taxi’s roof.

A taxi on LSD

It seemed like either the taxi or I had taken acid. I had a choice to make. I decided on the taxi and pressed on. And when I say pressed on I mean moved slowly forward. The reason for this is the Mumbai traffic. Now, this is the paragraph where I will try and describe its utter insanity. I will fail, but I will try.

I want you to imagine doing endless Tai-Chi on a beautiful beach. You are moving incredibly slowly. You decide to blink. As you blink, out of nowhere, you are attacked by a murmuration of a million starlings. The starlings have chainsaws. Also, the starlings are actually cars. Or horses. Or dogs. Or men balancing long steel poles on their heads. Or entire families on a Vespa. The beautiful beach is a one way street and of course you are going the wrong way. And your fucking cab driver is on his phone. Or watching television. Driving in Mumbai gives you that weird feeling of excitement and dread you get when you are slowly moving towards the top of a rollercoaster before the big fall. It is scary but strangely you also like it. It makes you want to shout I am alive. And I am sure I said that multiple times in the back of our acid taking taxi.

A calm Mumbai Street

In this chaos however, there is also a lesson. The lesson is it somehow all works. In a city of almost 13 million people there is a lot of hooting and shouting but I saw no accidents. Inside the chaos there is a mad, mesmerising ballet that is made up of a billion instances of cooperation. It is a system driven by people rather than rules. Now, not everybody would say that is a good system but it opened my mind to the fact that we often think there is only one way to do things. We always believe technology is the answer but perhaps people can be too.

This is what Mumbai has. Pure potential. People all trying to get somewhere or make it. Mumbai has this strange background sound. It is a low hum. It is the sound of everything. It is the sound of energy.

That was never more obvious than when we visited the a slum called Dharavi. It is where the film Slum Dog Millionaire was made. Our guide very quickly pointed out that when you think of a slum you think of people wanting hand outs. This was not the case in Dharavi. What he showed us was a hive of industry. Leather works, tool makers, tailors, hairdressers, plastic and cardboard recycling just to name a few. People working bloody hard in tough conditions. I am not saying it is perfect by any means. But I could feel the energy and iron will of people trying to move beyond the grasp of their circumstances.

Dharavi Mural
Leather worker in Dharavi

That is what Mumbai taught me. This is Mumbai’s secret. People. Human beings that move mountains every day. They can be the answer to just about every question. People are capable of doing the impossible and the unimaginable. They can make sense out of chaos. But more importantly, they can make chaos beautiful. Only people can change the perceived barriers of messiness and madness into the ingredients for creativity. Alchemy, can only be done by humans. Out of nothing you can make something. Perhaps, we should fear chaos far less than we do. Maybe, we need it far more than we think we do.

Mumbai made me ask myself if in the West we believe in the power of process and technology far more than the potential of people. Logic, process, technology are all truly great things and Mumbai showed me that they are definitely required. However, Mumbai also showed me they are not the only answers to our questions.

Mumbai made me ask where does the human spirit belong in all of this?

I don’t know the answer to that. But, I do know where it lives.

What will advertising be like in 500 years?

This is an article Rupert Price (Chief Strategy Officer) and I recently wrote for Idealog Magazine. We were asked a simple question. What will advertising be like in 500 years? Now, Rupert and I are not very good at thinking ahead. Even when it comes to what we want for lunch. And 500 years is a bloody long time. But we gave it a go. And then we went to an unplanned lunch. Enjoy.

“It took millions of years for man’s instincts to develop. It will take millions more for them to even vary. It is fashionable to talk about changing man. A communicator must be concerned with unchanging man, with his obsessive drive to survive, to be admired, to succeed, to love, to take care of his own.”

Bill Bernbach

Change is a very seductive thing and of course very easy to see. However, what this 70 year old quote shows is that although many things change, people don’t.

That is a particularly important point as we time travel 500 years into the future.

What advertising will look like at that distant horizon is based on three questions.

Will choice still exist for human beings?

Will status still be something to be obtained?

Will humans still want to belong or be seen as an individual?

We believe the cornerstone is choice. If human beings still make decisions advertising at its core will not be that different. How that information is conveyed and received will of course change beyond belief. But, the fundamental idea of one thing being better than another thing in your mind will drive your behaviour as it does now.

If human beings no longer make choices and decisions are made by A.I. perhaps we will have to create advertising for machines which is an interesting thought. Where we struggle with this concept is that making things easy for humans only works to a point. People don’t want to all be the same. People are irrational and driven by emotion. I feel like there would be a radical response to daily conformity. Don’t take our word for it, ask communism.

This brings us to our second point. If a hierarchy or society of any kind exists 500 years from now, status and getting ahead will not be that different from today. Now, that hierarchy might be a digital one or your status might be determined by what kind of microchip is under your skin. But, you will still want the best microchip, right? Just a bit better than your neighbour’s one.

We don’t want to be the same as everybody else. That’s just how human beings work. We want to feel like we are unique. We also tend to want to belong to a tribe of like-minded people. These drivers have been a part of us for thousands of years. They will be with us for thousands more.

The question is what will advertising be like in 500 years? Perhaps, we should ask another question. What will people be like in 500 years? If we go back 500 years, how different were people when it came to their desires? Not very different at all.

When it comes to advertising we are often seduced by the new way or the shiny new channel. The truth is perhaps more mundane. Things change a lot, people don’t.

Now, that would have been a great place to end this article except there is another way this could all go. What if people could change?  

After all, we did say 500 years, right? And what we are about to say could easily happen in the next 50 years or so.

As we said, advertising will exist as long as people make their own choices and have their own preferences. But, what if those decisions were made before they were born? What if we are at the birth of intelligent design? For 4 billion years the planet and all species upon it have been governed by the laws of nature and natural selection. However, we can now select gender, we can prolong ageing and rebuild humans through replicating DNA. We are also starting to see ideas like bio-hacking becoming very popular. All of this will only snowball as we learn and do more. It is also not going to just go away.

So, the question becomes, if we can pre-program eye colour and gender, could we pre-program tastes and preferences into our off-spring before they are even born? A human beings education could be paid for using their DNA sequence. What would an idea like that that be worth to a brand? I know, it’s insane. And quite possibly, deeply offensive. But it could happen. Very easily. If you look at how social platforms have polarised and shaped our beliefs and choices could this be the next step?

And, here’s another funny idea. What if, as those crazy kids grow up, they could be persuaded to get back at their parents by changing their choices by changing their DNA to a different brand? 

DNA advertising. I am not sure I like it, but, you heard it here first folks.

Looks like we might need some more office space.

The risk of not taking risks.

“A ship is safe in harbour, but that’s not what ships are for.”

John A. Shedd

In a recent interview with Empire Magazine, Martin Scorsese said that he didn’t think Marvel Movies were Cinema. As you can imagine this statement caused much gnashing of twitter teeth. So, to explain his position he wrote an article for the New York Times.

This is a paragraph from the article that sums up his position.

“In the past 20 years, as we all know, the movie business has changed on all fronts. But the most ominous change has happened stealthily and under cover of night: the gradual but steady elimination of risk. Many films today are perfect products manufactured for immediate consumption. Many of them are well made by teams of talented individuals. All the same, they lack something essential to cinema: the unifying vision of an individual artist. Because, of course, the individual artist is the riskiest factor of all.”

His basic argument is that as risk has been eliminated from film, and by risk he means smaller independent films and offbeat stories, it has been replaced by packaged formulas of certainty that are free of surprise or a strong point of view. As you begin to watch these films you know what you will feel and how much you will feel. There is very little challenging the viewer.

So, the question is why does that matter? I am sure if you asked the producers on the Marvel films that have made millions of dollars they would laugh at you through their cigar smoke.

The simple answer is the word ‘pattern.’ Patterns are very useful and have enormous value. They are consistent and predictable. However, if they have one weakness it is they are very bad at creating anything new. They are very bad at changing how you see the world. And, importantly, they always have a sell by date. So, could the big film studios be the next Kodak? An interesting question, especially if you look at where a lot of innovation and great storytelling is happening these days (Netflix, Apple, Amazon, HBO etc).

Risk on the other hand is very good at creating the new. Mr Scorsese argues in the article that Hollywood is now making the same film over and over. And, if you look at how many indistinguishable franchises there are in Hollywood these days he may have a point. It has become a pattern that is predictable.

Now, if you are a brave man or woman, you might argue Scorsese is old school and doesn’t get it.

But, I would disagree. I think he gets something very important.

Like a great chef, he knows that risk is an ingredient that is required to make a new recipe. A great example of this is one of the world’s greatest chefs, Ferran Adria. He ran the globally renowned Michelin 3-star restaurant elBulli. Even though it was reported that the restaurant had a waiting list of a million people, elBulli would close for 6 months of the year because Chef Adria vowed never to repeat the dishes he created each year. This time allowed him to innovate and take new risks. Financially, it makes no sense but artistically it does. You don’t get to greatness by doing the same thing over and over. He understood standing still leads to atrophy and eventually death.

I also think Mr Scorsese and Chef Adria fundamentally understand the difference between profit and growth.

A pattern can make you a lot of money. But, only risk can give you exponential growth. Spiritually, artistically and financially. Only risk can help you see new things or make your world bigger. Risk can keep an industry alive. Risk can innovate and change the game. Risk can give you something that didn’t exist.

Risk is very hard and scary and the only thing that can get you somewhere new.

Risk is the alchemy we all believe in but so few of us are brave enough to use.

This is a tension I have seen in many companies throughout my career. The need to change but being paralysed by the pattern that got you this far. I have spent countless hours in meetings that are pantomimes about changing without changing.

Only 12% of Fortune 500 companies are left from 1955. I always wonder how many perished because of the risks they didn’t take. 

To paraphrase William Faulkner, we desperately want to swim for the horizon but are unable to lose sight of the shore.